Privacy Policy

This Privacy Policy explains how Lablytic ("we", "us", or "our") collects, uses, discloses, and safeguards personal data and laboratory information when you use our Lab Information Management System (LIMS), website, products, and related services (collectively, the "Services"). We are committed to protecting your privacy and handling data in compliance with applicable laws and regulations.

1. Who This Policy Applies To

This policy applies to customers, laboratory staff, researchers, collaborators, website visitors, and prospective customers who interact with our Services.

2. Data We Collect

  • Account and Contact Information: name, organization, role, email address, phone number, and billing details.
  • Authentication and Usage Data: login identifiers, audit logs, IP address, device and browser information, pages viewed, and actions taken within the application.
  • Laboratory Data: sample metadata, test orders, results, workflows, instruments, reagents, and quality records stored and processed through the LIMS as directed by our customers.
  • Support and Communications: feedback, support requests, and correspondence.
  • Cookies and Similar Technologies: strictly necessary cookies for session management and optional analytics cookies if enabled by the customer. You can manage preferences via your browser settings.

3. How We Use Data

  • Provide, operate, and maintain the LIMS and related Services.
  • Set up customer environments, authenticate users, and enforce security controls.
  • Improve performance, reliability, and usability of the platform.
  • Provide support, training, and service communications.
  • Process payments and manage subscriptions where applicable.
  • Comply with legal obligations and enforce our agreements.

4. Legal Bases

Where required, we process personal data based on one or more of the following legal bases: contract performance, legitimate interests (e.g., securing and improving Services), legal obligation, and consent (where obtained).

5. Data Controller vs. Processor

For customer laboratory data processed in the LIMS, we act as a data processor on behalf of the customer (the data controller). For our own business operations (e.g., account management, billing), we act as a data controller.

6. Data Sharing and Transfers

  • Service Providers: trusted vendors assisting with hosting, infrastructure, analytics (if enabled), error monitoring, and customer support. They are bound by confidentiality and data protection obligations.
  • Legal and Compliance: disclosures required by law, regulation, or valid legal process.
  • Business Transfers: in connection with a merger, acquisition, financing, or sale of assets.

If data is transferred internationally, we implement appropriate safeguards in accordance with applicable law.

7. Security

We implement administrative, technical, and physical safeguards designed to protect data, including access controls, encryption in transit, audit logging, and regular security reviews. No method of transmission or storage is completely secure; we continuously work to enhance our protections.

8. Data Retention

We retain personal and laboratory data for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods may be defined by customer configuration or applicable regulations.

9. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, restrict, or object to processing of your personal data, and to data portability. Where we process data on behalf of a customer, we will refer requests to the relevant controller. To exercise rights, contact us using the details below.

10. Children’s Privacy

Our Services are not directed to children under 16 and we do not knowingly collect personal information from children. If you believe a child has provided data, please contact us so we can take appropriate action.

11. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices. Review the privacy policies of any third-party services you use.

12. Changes to This Policy

We may update this policy from time to time. The "Effective date" above indicates the latest revision. Material changes will be communicated through the website or via email where appropriate.

13. Contact Us

For questions or requests regarding this Privacy Policy or our data practices, contact us at lablytic@gmail.com.